Program Overview

Mission

Actively support CDOT goals by acquiring essential goods and services in a fair, reasonable and timely manner while operating within state and federal rules and regulations

Vision

Provide extraordinary value to our customers with one voice, one vision and one mission

Goals

 Goals are focused on three areas:

1. People
2. Technology
3. System

People

We have an internal customer focus, and we get involved early with our customers through communication channels and responding to requests in a timely manner. We provide training to our external customers, and develop templates and forms to facilitate requests. We work internally with each other to share processes, system functionality and basic knowledge through weekly, structured training.

We develop leaders. We participate in professional development through CDOTU and other outside opportunities. Schedule collaborative meetings with other agencies, entities and experts. We identify, promote and engage super users in each region.

Technology

We help our people with technology. We implement mobile supplier relationship management applications, enhancements and upgrades, allowing greater ease of access.

We use big data. We enhance processes by leveraging big data and other technologies to ensure more accurate and consistent timelines are being met and maintained.

We improve travel experience with technology. We proactively procure goods and services by utilizing technology to forecast needs, resulting in optimal travel for public.

System

We develop measurements and metrics to effectively evaluate and improve our key processes and systems. We continuously evaluate all assigned SAP, MRP and SRM modules for enhancements, support and stabilization.

We improve customer experience by continuously striving to enhance and improve our processes to always include and integrate technology and customer service.